Complaints

In the Unlikely Event that We Fall Short of Expectations, Will Work Hard to Make Things Right

Property Hub Limited is committed to providing a professional service to all their clients and customers. If something goes wrong, we need you to tell us about it. Your feedback or complaint will help us to improve our customer satisfaction standards.

How to report a complaint

If you have a complaint, please put it in writing, including as much detail as possible. The complaint should be addressed to Nehal Virani (The Office Manager) and it should be posted to our registered address or email on sales@propertyhubltd.com. We have eight weeks to consider your complaint. If we have not resolved it within this time, you may refer your complaint to The Property Ombudsman.

What will happen next?

We will send you a letter acknowledging receipt of your complaint within Three working days of receiving it, enclosing a copy of this procedure.

We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff (Mr Sachinkumar Gupta).

We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
C/o Milford House
43-45 Milford Street
Salisbury, Wiltshire, SP1 2BP

Tel: 01722 333 306
Web: www.tpos.co.uk

Please Note:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review. Thank you for your patience and cooperation.

Registered Address of Property Hub Limited:

Property Hub,
Reg. Office: 38 Court Parade
East Lane
Wembley
HA0 3HS, UK

We hope that you never need to use this recourse and that we provide a service that we can be proud of and that you are completely satisfied with.

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Read What Our
Customers Say

Since I have given my property to Property Hub for letting, I have had a wonderfully relaxed time while they do all our work. Their services never disappoint, my husband and our cats are very satisfied!

Mrs Sullivan

Since I have given my properties to Property Hub for letting, I have been provided with great customer service and been assisted in a very professional manner. I have achieved with their help, the desired results for my properties. I hope this continues, and their services remain as great as they are. Thank you for all your help till date and in the future. I would definitely recommend others to do business with them!

Mr and Mrs Vanat

I have given my house to let in north Wembley to property hub they took care of everything and I'm getting rent on time they so helpful good luck for their success, God may bless them forever..

Mrs Bhuva

One of the best agencies to deal with, excellent service, helpful staff and will recommend to friends and family.

Mr A Mithu

I cannot believe that Property Hub located in Wembley has rented my south east London property in only two days, plus they have found a desire tenants with expected rental amount what I wanted for my investment property.

Mr S. M. Patel

I was having a terrible tenants in my property which I found from internet; I came to know from one of add in news paper about Property Hub and contacted them to help me. They approached very friendly and helped me to get rid of from those terrible tenants via legal proceeding and have introduced new reliable, honest and good tenants for my property...I would say they have done miraculous job for me..

Mr C. Desai

I have been renting property from property hub from last 4 years, my landlord is staying abroad and property hub is managing the property, whenever we have any problem Mr Yash has helped us and his team's response is excellent and quick too. Should anyone wanted to experience a best letting service than they must go to property hub. Thanks to Property Hub and their team.

Mr &Mrs Majidi

In last summer an open day house has been arranged for my property, it was on SUNDAY (18th August 2013) between 09:30AM to 18:30PM, and on next day afternoon more than 400K price has been achieved by Property Hub for my property. This price was more than what I have initially expected. I would highly recommend every seller to use Property Hub's One Day guarantee deal. Thanks to Property Hub Team.

Mr A. Patel

I have given my property for sale to Mr Gupta of Property Hub in end of March 2013, and in 1st week of April 2013 he has achieved desired result.He worked for me like a rocket.

Mr. H. Buckle

happy with the service of Property Hub, they are always there when you need them

Ms P. Avasthi

Very happy, property hub always answer the phone and help them for everything and excellent service

Mrs Sangani

Very good, no problems, prompt in response and most reliable letting service ever received by us

Mr R. Samudrala

everything is good about property hub

Mr J.V. Mehta

All good services....

Mr K Ladva

We have used to let out our properties & to manage our property portfolio to Ms MONA from Property Hub and it has been over 3 years and we have had no problems. Rent is paid on time, they're very easy to contact and prompt with any concerns

Mrs Hirani

I'm happy to share my experience, Thanks to the excellent team work of agents Mr Sachin Gupta at Property Hub, which showed excellent market knowledge, good communication and negotiating skills, we were able to rent our property more efficiently. They have always replied and answered our query more promptly. Good Luck to Property Hub team and progress in the business.

Mr H Gaglani

we are very happy excellent service....

Mrs Solanki

In last summer an open day house has been arranged for my property, it was on sunday (18th August 2013) between 09:30AM to 18:30PM, and on next day afternoon more than 400K price has been achieved by Property Hub for my property. This price was more than what I have initially expected. I would highly recommend every seller to use Property Hub's One Day guarantee deal. Thanks to Property Hub Team.

Mr A. Patel

happy with the service of Property Hub, they are always there when you need them

Ms P. Avasthi

Since I have given my properties to Property Hub for lettings, I have been always treated as a part of company and they have look after my properties like their own and I have promptly received my rents on time with no headache of legalization& health safety issues